bonus365 Privacy Policy – How Your Data Is Protected
This Privacy Policy explains what personal information bonus365 collects from players in the Philippines, how that information is used, how it is kept secure, and what rights you have over your own data. We are committed to handling your information responsibly and transparently at every step of your experience on the platform. By registering an account or continuing to use any part of this platform, you confirm that you have read and understood this policy. This document applies to all registered and guest users who access the platform from the Philippines or any other location where the platform is available. If you have any questions after reading this policy, you can reach the support team using the contact details listed in the footer of this page.
What Information We Collect From You
When you create an account with bonus365, we collect certain personal details that are necessary to operate your account safely and legally. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes required under Philippine gaming regulations. We also collect your billing and payment details when you make a deposit or request a withdrawal, including your preferred local payment method, GCash or Maya wallet details, bank account information, and transaction history in Philippine Peso (PHP). Your account credentials, security questions, and any preferences you set within the platform are also stored as part of your profile.
In addition to information you provide directly, bonus365 automatically collects technical data when you access the platform through a browser or mobile device. This includes your IP address, device type, operating system version, browser type and version, screen resolution, and the pages or game sections you visit during each session. We collect usage data such as session duration, clicks, game history, bet amounts, and interaction patterns to help us improve the platform and personalize your experience. Cookies and similar tracking technologies are used to remember your preferences and keep your session secure, as described in more detail in the Cookies section below. All of this data is collected with the purpose of delivering a stable, fair, and enjoyable gaming experience for every player on the platform.
Account & Identity Data
- Full name and date of birth
- Government-issued ID number
- Email address and mobile number
- Account credentials and security settings
- GCash / Maya wallet or bank account details (PHP)
Device & Usage Data
- IP address and approximate location
- Device type, OS, and browser version
- Session duration and navigation patterns
- Game history and betting activity
- Cookie identifiers and preference data
Why We Use Your Personal Information
bonus365 uses the data we collect for clearly defined purposes, all of which are directly related to the safe and lawful operation of the platform for players in the Philippines. The primary purpose is to create and manage your player account, verify your identity in compliance with applicable Philippine gaming regulations, and process deposits and withdrawals accurately and on time. Your contact details are used to send you important account notifications, transaction confirmations, security alerts, and support responses — we do not use your email or mobile number for unsolicited marketing unless you have explicitly opted in to receive promotional messages.
We also use your data to detect and prevent fraudulent activity, unauthorized access, and any behavior that may violate our Terms and Conditions. Usage and behavioral data helps our technical team monitor platform performance, identify bugs, and optimize game loading speeds on both mobile and desktop devices. Aggregated and anonymized data may be used for internal analytics to understand how players engage with different sections of the site, such as slots, live casino, and bingo, so we can continuously improve the experience. At no point do we use your data for purposes that are incompatible with what is described in this policy, and we will notify you in advance of any significant change in how your data is used.
Cookies and Tracking Technologies
bonus365 uses cookies and similar technologies such as local storage and session tokens to provide a functional and personalized experience across all devices. Cookies are small text files placed on your browser or device that help the platform remember your login state, language preference, and any customization settings you have applied during previous visits. Strictly necessary cookies are always active because they are essential for the platform to function — without them, actions like logging in, maintaining your session, and processing transactions would not work correctly.
In addition to essential cookies, we use performance cookies that collect anonymous data about how players navigate the platform, including which pages load slowly or generate errors, so our development team can address issues quickly. Functionality cookies remember choices you make — such as your preferred game category or display settings — so you do not have to reconfigure them on every visit. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. By continuing to use bonus365 after being informed of our cookie practices, you consent to the use of cookies as described in this section.
Essential Cookies
Required for login, sessions, and secure transactions. Always active.
Performance Cookies
Anonymous data on page load and navigation to improve platform speed.
Functionality Cookies
Remember your preferences and display settings across visits.
How We Store and Secure Your Data
All personal data collected by bonus365 is stored on secure servers that are protected by industry-standard encryption, firewalls, and access control systems. Data in transit between your device and our servers is encrypted using Transport Layer Security (TLS), which ensures that your account credentials, payment details, and session data cannot be intercepted by unauthorized third parties. We regularly audit our security infrastructure to identify and address potential vulnerabilities before they can be exploited, and our technical team follows strict protocols when handling any data-related processes internally.
Access to your personal information within our organization is strictly limited to personnel who need it to perform their job functions — such as customer support agents verifying your identity during a withdrawal request, or compliance officers conducting required regulatory checks. All internal access is logged and monitored. We retain your personal data for as long as your account remains active and for a legally required period thereafter to comply with Philippine gaming regulations and financial reporting requirements. When your data is no longer needed, it is securely deleted or anonymized so that it cannot be associated with you. While we take every reasonable measure to protect your data, we encourage you to use a strong and unique password for your bonus365 account and to enable any available two-factor authentication options.
Sharing Data With Third Parties
bonus365 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited and necessary data with trusted third-party service providers who assist us in operating the platform — for example, payment processors that handle PHP transactions through GCash, Maya, or local bank transfers, and identity verification services that confirm the authenticity of your government-issued ID during the registration process. These service providers are contractually bound to handle your data only for the specific purpose for which it was shared and must maintain security standards that are at least equivalent to our own.
We may also disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so — for instance, in response to a lawful court order, a fraud investigation, or an anti-money laundering inquiry. In such cases, we will disclose only the minimum amount of information necessary to satisfy the legal obligation. If the platform is ever involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity, and you will be notified of any such change and given the opportunity to exercise your rights before the transfer takes effect. We do not share your data with any affiliate, partner, or advertiser beyond what is explicitly described in this policy.
Your Rights Over Your Personal Data
As a player registered with bonus365, you have clearly defined rights over the personal data we hold about you, and we are committed to honoring those rights in a timely and transparent manner. You have the right to request a copy of all personal information we hold in connection with your account — including your identity data, transaction history, and any communications on record. If any of the information we have on file is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification of the new details.
You also have the right to request deletion of your personal data, subject to our legal and regulatory obligations — for example, we are required by Philippine gaming regulations to retain certain financial and identity records for a minimum period even after account closure. If you believe that our processing of your data is unlawful or that we have violated this privacy policy, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond to your request within a reasonable timeframe. We will never penalize you or restrict your access to the platform simply because you have exercised your privacy rights.
Request a copy of your stored data at any time.
Update inaccurate or outdated information quickly.
Request erasure, subject to legal retention rules.
Lodge a complaint with the PH data protection authority.
Protection of Minors
bonus365 strictly prohibits the use of its platform by individuals under 18 years of age. We do not knowingly collect, store, or process personal information from minors, and we have age verification procedures in place during the registration process to prevent underage individuals from creating accounts. All users are required to confirm their age at registration and to submit a valid government-issued ID as part of our identity verification process before any deposit or withdrawal can be processed.
If we become aware or have reason to believe that a registered account belongs to a person under 18, we will immediately suspend that account, investigate the matter, and permanently close the account if the suspicion is confirmed. Any funds deposited by a minor will be handled in accordance with applicable Philippine law and our Responsible Gaming policy. Parents and guardians who believe their child may have accessed or registered on this platform are strongly encouraged to contact our support team immediately so that the matter can be resolved without delay. We take our responsibility to protect young people very seriously, and we continuously review our age verification controls to ensure they remain effective.
Policy Updates and How We Notify You
bonus365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, updates to Philippine regulations, or improvements to our platform. When a material change is made, we will notify registered users via the email address associated with their account and will display a prominent notice on the platform for a reasonable period before the changes take effect. The effective date at the top of this page will always reflect when the most recent version was published.
We encourage you to review this policy periodically, particularly if you have concerns about how your data is handled, or if you have recently received a notification from us about a policy update. Your continued use of the platform after any changes have been communicated constitutes your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account and request deletion of your data as described in the User Rights section above. Minor clarifications or corrections that do not affect your rights or our data practices may be made without a formal notification, but the page will always reflect the current version.
Questions About This Policy?
If you have any questions, concerns, or requests related to this Privacy Policy or how bonus365 handles your personal information, our support team is available to help. You can reach us at [email protected] and we will do our best to respond within 2 business days. For account-specific queries, please have your registered email address ready so our team can locate your account quickly. You can also visit our FAQ page for answers to common privacy and account questions, or log in to your account to review and update your personal details at any time.